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Yes! But if needed repairs are not done, you do not have to pay it to the landlord. You can deposit your rent money into an escrow account at the Clerk of Courts. Call the Clerk of Courts at 330-489-3204 for additional information.
Our department does not handle evictions. You can contact the Stark County Legal Aid Society at 330-456-8361 for advice.
Our department does not handle landlord/tenant disputes. You can call the City of Canton's Fair Housing Assistance Program at 330-438-4133 for information.
All non-owner occupied residential properties shall be registered yearly before March 1 or within 30 days of obtaining ownership. The yearly registration fee is $80 per unit. An interior inspection will be required for properties that have not been previously registered. An inspection fee of $100 is required.
Call Community Development at 330-489-3040 for information about financial help and grants.
Please call 330-430-7800 at least 24 hours in advance to reschedule an appointment. When calling, please indicate the address in which you are referring, when it would be more convenient, and if the property is up for demolition. Another appointment will be scheduled to better accommodate you the owner and the tenant. Only the owner of the property can do this - not the tenant.
If you are calling to find out if the property is under demolition, please call 330-430-7800, provide the address and the owner's name to the staff member and he or she will let you know the status. Any further information would have to be addressed to the Code Supervisor.
You must always talk to the inspector that made the inspection listed on your report for any questions on your repair list or other questions about your property. The inspector that was there knows first hand what he/she saw. The inspectors are only in from 8 to 8:45 am and 3:30 to 4:15 pm. You may call the inspectors at 330-430-7800. You can also call any time from 8 am to 4:15 pm to leave a message on their voice mail to have them return your call.
Required emergency escape openings shall be maintained in accordance with the code in effect at the time of construction.
The City of Canton is currently distributing one recycling container free of charge to city residents. When all residents have received their free container, we will be accepting requests for additional containers. Currently, we do not plan to charge for the additional container. If supplies begin to run extremely low or completely run out we may impose a per-container charge for additional containers. To request another container, fill out the Container Request Form.
Because plastic bags are not recyclable in our current program, we request that residents only use the approved containers supplied by the City when recycling their materials. City recycling employees are unable to accept materials that are not in an approved container. Residents should request another bin by filling out the Container Request Form.
Unfortunately, the program is only open to those residents who receive City sanitation services. If you live outside the City, it is highly unlikely that you receive City sanitation services. However, if you do live outside of City limits and receive City of Canton Sanitation services, you can participate in this program. There are currently no plans to expand service outside of our current service area.
If the recycling container simply tips over, chances are that the recycling pickup workers will pick up your materials and put them in the truck. However, similar to standard sanitation services, it is the resident's responsibility to ensure that materials are placed in their designated pickup location in an orderly fashion. Large quantities of recyclable materials that are spread over a defined area could result in citations from the Canton City Health Department.
To prevent animals from getting into your recyclable materials, be sure to thoroughly rinse your food items before placing them in the container. Animals are attracted to food smells - if your items have been rinsed properly, animals will not have any reason to investigate your container.
Though we strongly encourage all residents to participate in our recycling program, residents are not required to participate in the recycling program at this time. If you choose to opt-out of recycling, your sanitation bill will not raise or lower, as this is a free service. Should you opt-out of the recycling program, we ask that you call Canton Curbside Recycling at 330-489-3000 to have a City employee retrieve your free recycling container for another household to use.
Parking at the Canton Civic Center is run by Arts in Stark. Parking fees for events are $7.00 daily rate, but "special event" parking rates may apply. Parking is located in one of 4 main lots. There is a parking garage located right on the Canton Civic Center lot. Also, there is parking directly behind the building in the Educational Lot, on the north side of the building, and directly across Market Avenue in the ground lots. Parking buyouts can also be arranged for some events by contacting Rob Barrett at 330-452-4096 ext. 403.
Tickets can be purchased for Canton Civic Center events at the Canton Civic Center Box Office Monday through Friday 10am-4pm. For weekend events, the box office usually opens four hours prior to the event time. Tickets can also be purchased online at www.ticketmaster.com.
The Canton Civic Center has multiple concession stands and other vendors serving food and drinks for events. Depending on the event, the Canton Civic Center will serve alcohol. The Canton Civic Center proudly serves Pepsi and Budweiser products.
Outside food and beverages are not permitted.
Our complete event calendar is available at our website www.cantonciviccenter.com and on our Facebook page facebook.com/CantonCivicCenter. You can also access our automated event line at 330-489-3090.
The Canton Memorial Civic Center and the Cultural Center for the Arts are two separately run buildings, even though they are in very close proximity. The Canton Memorial Civic Center is owned by the City of Canton and managed by ASM Global. The Cultural Center for the Arts is a privately run center and houses many of Canton's fine and performing arts.
The Canton Civic Center is a facility owned by the City of Canton. Fans entering the Canton Civic Center will not be allowed to carry concealed or unconcealed weapons. Section 2923.126 (B)(9) of the Ohio Revised Code does not authorize the licensee to carry a concealed handgun in any building that is a government facility of this state or political subdivision of this state and that is not a building that is used primarily as a shelter, restroom, parking facility for motor vehicles, or rest facility and is not a courthouse or other building or structure in which the courtroom is located that is subject to division (B)(3).
Extensive research has found no information that would indicate that the use of metal detector wands have adverse effects on medical devices (such as pacemakers) or magnetic recording media. However, directives by physicians and medical device manufacturers regarding metal detectors should be followed. If you are not comfortable with the metal detector wand please inform security where you may be required to consent to a physical pat down.
Extensive research has found no information that would indicate the metal detector wands in use have adverse effects on pregnancy. However, directives by physicians regarding metal detectors should be followed. If you are not comfortable with the metal detector wand please inform security where you may be required to consent to a physical pat down.
It is safe for metal detector wands to be used, however, guests with medical circumstances who prefer a pat-down screening may request such accommodation. When entering the arena please inform security staff in advance of any medical conditions prior to the screening.
Arrive early and be prepared! Have your physical ticket out or mobile ticket loaded up or saved to your virtual wallet, and have it ready to be scanned. Removable items should be out of your pockets and ready to be placed on the search table. Have your bags open and ready to be searched when you reach the search table. Avoid bringing large bags if possible. Follow instructions from security and staff.
Children are subject to screening, however, parents with an infant may carry the baby. Parents who are attending with small children who are able to walk on their own are invited to proceed through the screening alongside their children.
Click the link to view the Online Employment Application Guide with direction on how to navigate governmentjobs.com to create an account, find and apply to jobs.
To receive City employment in a classified non-union or union position, you must first take a Civil Service Test. All tests are job-specific and offered at different times. To register to take an examination, please file an application with the Civil Service Office through GovernmentJobs.com.
Canton Civil Service examinations are given on pre-determined dates and may be given at various locations including the 3rd floor of Canton City Hall. You can find out when the next testing date is, both for general testing and for specialized positions, by calling the Civil Service Office at 330-489-3360. Some large tests, like the police and fire tests, are given in alternate locations to accommodate large numbers of test takers. If this is the case, applicants will be contacted via email to notify them of the testing date and locations.
No - there are roughly thirty management and clerical positions within city government that are considered "unclassified" positions. These positions are appointed directly by the Mayor. To apply for a management position, you should speak directly with the Mayor's Office by calling 330-438-4307.
Under governmental aggregation, local officials bring citizens together to gain group buying power for the purchase of competitively priced electricity from a retail electric generation supplier certified by the Public Utilities Commission of Ohio.
In November 2011, Canton’s residents voted to allow the City to contract for an electric generation supplier on their behalf.
AEP Energy will be replacing FirstEnergy Solutions as the new program supplier. AEP Energy won a competitive proposal process and was chosen as our program's supplier through the March 2021 meter read dates.
In this program, the price you will receive for the generation related charges is fixed at 5.376 cents per kilowatt- hour (kWh) for all the electricity you consume from March 2018 through March 2021. Unlike our program rates, the local utility’s rates change quarterly and are unknown in advance.
If you have already chosen a supplier you will not receive an Opt-Out Notice and are not eligible to be automatically included. You will need to contact AEP Energy seeking enrollment information. You will need to be aware of any obligations in your current agreement; many include an early termination fee. AEP Energy will always try to accommodate residents should they wish to enroll after the initial enrollment period. However, AEP Energy reserves the right to decline late enrollments depending on market conditions.
We have retained Independent Energy Consultants, Inc, a Public Utilities Commission of Ohio (PUCO) certified broker and aggregator of electric and natural gas, without using any taxpayer money. They have designed, implemented, and administered similar successful electric and natural gas aggregation programs that impact over 100 communities across Ohio. We will have their assistance and that of AEP Energy throughout the program. We researched the process thoroughly and are pleased with the offer they negotiated. Independent Energy Consultants’ efforts were instrumental in obtaining this offer for the City of Canton.
Yes. The City-owned accounts are eligible to receive the program rate.
Small commercial accounts using less than 700,000 kilowatt-hours (kWh) per year and with a peak demand of over 199 kilowatts are eligible. Interested accounts using more than this amount, will need to call AEP Energy at 877-726-0214 to obtain this rate.
No. Customer Choice programs in Ohio provide residents the ability to choose an electric supplier other than the local utility company. Maintenance of the wires coming to a resident’s home continues to be the responsibility of the homeowner.
For answers to your questions, please call AEP Energy at 877-726-0214, Monday through Friday, 8 am to 7 pm, Saturday 9 am to 1 pm.
The Public Utilities Commission of Ohio (PUCO) has approved a number of additional assistance programs to help customers with their energy bills. You may be eligible to participate in other programs and this offer from AEP Energy. Eligibility and enrollment information can be found on the PUCO website.
If you received a letter telling you to proactively join the program (an opt-in letter) and then a letter stating that you will be automatically included in the program (an opt-out letter), you should ignore the opt-in letter and follow the instructions in the opt-out letter. The opt-in letter was likely sent to you in error. If you received both letters and wish to remain in the program you do not need to take any action.
“Opt-out” means that you can decide not to participate in the City’s electric Governmental Aggregation Program. By returning the opt-out form, which was included in the mailing, you will not be enrolled in the City’s program and you will not receive the program rate.
If you do not return the opt-out form postmarked by the required date, you will be included in the City’s Governmental Aggregation Program with the fixed rate offer.
No. You will continue to receive one bill from AEP Ohio that shows their distribution charges and the supply charge of AEP Energy.
Yes. Even though you have chosen a new supplier of electricity, Ohio Power continues to deliver the electricity to our homes and businesses. Distribution charges and a flat monthly customer charge apply whether you choose a supplier on your own or remain supplied by Ohio Power.
Yes, AEP will continue to offer those programs. If you are currently on budget billing AEP will continue to budget bill your distribution charges, but you will need to contact the supplier, AEP Energy, to request budget billing for your generation and transmission charges. Otherwise, these charges will be passed through based on your actual monthly usage. You can call AEP Energy at 877-726-0214 to request budget billing.
You will be given an initial 21-day period to opt-out free of charge and then another 7-day period as soon as AEP Energy enrolls you as their customer. We are pleased to report that we have been able to eliminate the early termination fees for the program. You may leave the program at any time without penalty.
There is no penalty from AEP Energy for terminating your agreement if you move. If you move within the City and want to remain in the program, you’ll need to call AEP Energy at 877-726-0214 to re-enroll.
There is no signup required. Residents, however, will have 21 days to opt-out of the program if they decide not to participate. An opt-out mailer will arrive from AEP Energy explaining the rates, terms and conditions and means for opting-out. If you would like to remain in the program, simply do nothing and you will be enrolled.
Yes. You can opt-out over the phone but you must do so before the opt-out deadline, listed in your letter, or you will be automatically included in the program.
The local utility, AEP Ohio (aka Ohio Power) company, will continue to deliver your electricity, read your meters, and issue your monthly bills. You will continue to call AEP Ohio at 800-672-2231 for emergency repairs, downed power lines, billing questions, etc.
Yes. Depending on conditions in the field, funding, bid results, etc. roads may be added or removed.
The list is compiled by the Engineering Department with the input of multiple other City departments. Factors that are considered include road conditions, amount of traffic, other planned projects in the area (this can either advance or delay a road), and funding source.
Similar to what is discussed, planned utility work, the funding source, and other roadwork in the area can advance or delay a resurfacing.
No. These are the roads that have complete resurfacing planned. Other maintenance work will continue to take place. This includes but is not limited to pothole patching, chip and seal, crack sealing, internal Street Department paving, etc.
Email the City of Canton Engineering Department, or call them at 330-489-3381.
Probably not, with some exceptions. It is against the City of Canton's policy to add Calendar events to our website for entities that we do not already have a pre-existing professional relationship. Of those entities that we do have a pre-existing professional relationship with, we only add events to our Calendar that are:
We also reserve the right to allow or refuse to post any event for any, or no, reason. We are working to make this website a haven for the citizens of Canton to come and get the information they are looking for from their local government, we will not allow that standard to be diluted with information that does not move us toward that goal. Although, if you feel your event will add to the City's goals for this website, then submit it for review.
No. The City's website and the information on it is a free service for the City's citizens and visitors. If an event is deemed worthy of inclusion, the City is happy to post it free of charge.
No, with some exceptions. It is against the City of Canton's policy to add references or links to our website that go to entities that we do not already have a pre-existing professional relationship. Of those entities that we do have a pre-existing professional relationship with, we only link to information that is:
We also reserve the right to allow or refuse to post any link for any, or no, reason. We are working to make this website a haven for the citizens of Canton to come and get the information they are looking for from their local government, we will not allow that standard to be diluted with links that do not move us toward that goal.
No. The City's website and the information on it is a free service for the City's citizens and visitors. If a link is deemed worthy of inclusion, the City is happy to post it free of charge.
The Canton Fire Department does not currently provide smoke detectors. Please refer to the Red Cross (330-453-0146) or your local hardware store to obtain a smoke detector. Also, the Fire Department does not provide CO detectors or Extinguishers. Again, please refer to your local hardware store for these items.
Please follow this link for smoke detector placement information:
No, we do not service extinguishers. There are local fire extinguishment companies in the area who can assist you. We are unable to recommend a company.
No. Burning yard debris is against statewide EPA regulations and you may incur fines for burning debris.
You may obtain a recreational fire permit by calling the Administrative office during normal business hours. You can only burn cut, seasoned, dry firewood per Ordinance.
To schedule a group tour of any station, contact 330-489-3400.
Call 330-489-3400, or email your request to firstname.lastname@example.org. There is no charge for a single copy of a fire report.
EMS run reports are HIPAA protected. To obtain a copy of a run report, you must provide a government issued ID, a subpoena, a signed HIPAA release form, executor information, or other identifying information enabling us to release the run report to you. We do not email run reports due to security concerns. You may submit a request in person, or via fax at 330-471-8831. There is no fee for a single copy of a run report.
Call 330-489-3400 and ask to speak to the investigator for that particular fire. Alternatively, you may email email@example.com.
The Canton Fire Department does not have a Fire Marshal, however we have several fire inspectors and investigators. Please call 330-489-3400 or email FPB@cantonohio.gov.
To file a complaint about the Canton Fire Department you must submit your complaint in writing. You may email or mail your complaint: Canton Fire Department, 110 7th St SW, Canton OH 44702, or firstname.lastname@example.org.
Fire hydrants are maintained by the Canton Water Department. Report all issues with fire hydrants to: 330-489-3315.
Injured or orphaned animals can be reported to the Wildlife Conservation Service at 330-477-0448. Cats are not considered wild animals. https://starkparks.com/injured-or-orphaned-animals/
If a child or other person is in danger due to a lockout/in, dial 911 for assistance. Please keep in mind that the fire department is not responsible for damage to property.
No. You will never receive a telephone or cell phone charge for dialing 911 for an emergency, however charges may be applied for false calls.
The City of Canton only receives tax dollars for Fire related services, not Emergency Medical Services. As such, you and/or your insurance will be charged for ambulance services if transported by the Canton Fire Department.
Please call 888-330-5405 for ambulance billing questions. Payments can be mailed to: City of Canton Treasurer, 424 Market Ave N, Canton OH 44702.
Yes. Call 330-489-3400 and ask to speak to Fire Prevention. You can also reach Fire Prevention via email at email@example.com.
Unfortunately, the fire department is unable to fill pools. Please contact the water department at 330-649-8100.
Report the test or false alarm to Dispatch at 330-649-5900.
Please call 330-489-3400 or email FPB@cantonohio.gov to schedule an inspection.
You may pay for an inspection or permit in person during normal business hours or via mail. At this time, the Fire Department can only accept checks or money orders made payable to City of Canton.
110 7th St SW, Canton, OH, 44702
Canton Fire Administration is open to the public Monday – Friday from 8:00am – 4:00pm, excluding federal holidays. Staffing levels may affect these hours. If visiting Admin to speak to a Captain or Fire Chief, we recommend calling ahead to schedule an appointment. We are located on the second floor of Station 1 (110 7th St SW, Canton, OH, 44702). Free parking is available to visitors diagonally across from our garage doors on 7th St SW.
Though it is not necessary, if you or your primary care provider feel it is important that we should be aware of your situation or devices, please submit your information to firstname.lastname@example.org. You may also submit the information in writing to 110 7th St SW, Canton, OH, 44702.
Call 330-489-3400 and ask to speak to an inspector, or email your request to email@example.com.
Please refer to this link: https://www.knoxbox.com/KNOX/media/KNOX/How-to-Buy-Guide-(1)_2.pdf
Forms may also be picked up at 110 7th St SW, Canton, OH, 44702 during normal business hours.
Due to fluctuating call volume, we are unable to guarantee a specific station will respond to your home or business in the event of an emergency. A list of our fire stations is available via the following link: https://www.cantonohio.gov/Facilities?clear=False.
Fire extinguishers in good condition may be taken to the city recycling center on Schroyer (https://cantonhealth.org/eh/?pg=290. Sanitation accepts empty fire extinguishers in your regular, bagged curbside garbage.
No. Medical needles may be disposed of in a sharps container (coffee can, milk jug) and placed with your regular household garbage. For information on local needle exchange programs, contact the Health Department (link https://cantonhealth.org/)
Safe drop box locations are listed here (link https://starkmhar.org/prevention-resources/drug-drop-off-locations/)
Please to refer to http://www.cantonhealth.org/eh/?pg=290
The fire department currently does not have a public CPR program. Please refer to https://www.heart.org/en/cpr.
Governmental aggregations allow an entire community, or groups of communities, to join together to form one large buying group. Once voters authorize an aggregation, elected officials are then permitted to shop for natural gas on behalf of their residents and small businesses.
As a large buying group, residents participating in an aggregation have more buying power. The aggregation is in a better position to negotiate favorable pricing and supply terms than what could ordinarily be achieved by any one individual resident.
In Ohio, there are two types of aggregations. A community may conduct an "opt-out" program or an "opt-in" program. With opt-out programs, each eligible resident is automatically enrolled in the program unless they notify the supplier that they do not wish to participate. With opt-in programs, each resident must notify the supplier to actively enroll in the program. Opt-out aggregations are the most common types of aggregation programs because they result in higher participation that usually results in lower rates.
For starters, a community must obtain the approval of voters to form a natural gas aggregation program. Community leaders are then permitted to proceed through a series of steps to become certified by the Public Utilities Commission of Ohio as a governmental natural gas aggregator.
With the assistance of a Public Utilities Commission of Ohio (PUCO) certified consultant, a community seeks bids from certified retail natural gas service providers. A qualified bidder is selected to supply the aggregation with its gas for a set period of time. An "Opt-Out" Notice is sent to each eligible community resident prior to the start of the aggregation. Each resident has 21 days from the postmarked date on the notice to contact the supplier to withdraw or "opt-out" of the program.
After the 21-day period, any resident not opting out will be submitted to the utility company for enrollment in the program. The utility company will send notice of the pending enrollment to each participating resident. Each resident will then have 7 days to rescind their enrollment in the program by contacting the utility company. After the 7-day rescission period, all participating customers are officially enrolled in the program. The new supplier will appear on your natural gas bill within one to two billing cycles after enrollment is verified by the utility.
No. For your convenience, you will continue to receive only one bill from Dominion Energy Ohio (DEO). It will show DEOs delivery charges and the supply charge amount owed Constellation. DEO continues to read your meter, issue monthly bills and responds to all service calls.
Yes. If you are on budget billing you will remain on budget billing. (Note: Dominion Energy Ohio (DEO) calculates your monthly budget amount each month by summing your total delivered gas cost on a rolling 12-month basis and dividing that total by average monthly usage in the same 12-month period.)
Yes. During the initial enrollment, any eligible resident that does not receive an Opt-Out Notice may call Constellation directly at 1-844-467-4303 or www.Constellation.com/oh-canton to enroll in the program.
Constellation will always try to accommodate residents should they wish to enroll after the initial enrollment period. However, Constellation reserves the right to decline late enrollments depending on market conditions.
Yes, however, your supplier may charge an early termination fee. All residents should check the terms and conditions of their current contract for more information.
Constellation won a competitive proposal process and was selected to serve our community’s program. The program will run through the April 2024 bill cycle. Constellation is certified by the Public Utilities Commission of Ohio, and currently supplies customers and governmental aggregation programs across Ohio.
A low fixed rate of $2.835/Mcf will take effect for gas flow April 2020 through March 2024. This rate compares very favorably to offers residents can find on their own and unlike many offers, our program has no penalty if you decide to leave early.
No. Enrollment in the program is free and you need not take any action. You only need to be eligible to participate.
No, by law there are certain limitations on eligibility. All of the current participants in our community's program will receive a notice of the new program rates, terms and conditions and continue to be eligible. Newly eligible residents or businesses must be located within the community limits. Furthermore, they must have received an Opt-Out Notice from Constellation. Here are the criteria for new member eligibility:
Customer switching takes place when meters are read. Therefore, your start date for the new rate will depend on when Dominion Energy Ohio (DEO) reads your meter. Your service from Constellation is expected to begin with gas flowing in April 2020 (May 2020 bill cycle).
The community’s Governmental Aggregation Program can go on indefinitely. The offer from Constellation is for four years and will end with your April 2024 billing cycle. The rate through your April 2024 billing cycle will be $2.835/Mcf.
While most residents will remain in, and benefit from, Governmental Aggregation Programs, the choice is up to you. If you do not want to participate you will have 21 days in which to return a reply card to Constellation or call them toll-free at 1-844-467-4303. If you fail to do that, Constellation will enroll you as a new customer. Dominion Energy Ohio (DEO) will acknowledge the enrollment and send you a confirmation letter reminding you of the pending switch. That letter will mention that you can cancel the switch by contacting DEO within 7 days.
Yes. Our eligible community-owned facilities will be included in the program.
Yes. A very attractive feature of our program is your ability to leave free of charge at any time for any reason. There are several "formal" opportunities to take yourself out of the program.
First, when an offer is presented you will have 21-days to opt-out by returning a card to Constellation or making a toll-free phone call. If you do not opt-out Dominion Energy Ohio (DEO) will then send to new members a confirmation notice giving you 7 more days to cancel the switch. Furthermore, by law, you will be able to leave without penalty at least every two years.
Natural gas prices are highly volatile. Market rates change often and quickly. Price differences between communities will vary based primarily on the contract term and the dates on which pricing was secured for the community.
A resident moving within the same community can stay in the aggregation by providing Constellation with their new address. If a resident moves out of the community or does not provide Constellation their new address, their participation will end and no early termination fee will apply.
The programs are similar but totally independent. The electric and gas programs have different suppliers and are on different time lines. You do not have to belong to one to participate in the other.
We have retained Independent Energy Consultants, Inc, a Public Utilities Commission of Ohio (PUCO) certified broker and aggregator of electric and natural gas, without using any taxpayer money. They have designed, implemented, and administered similar successful gas and electric programs that impact over 100 communities across Ohio. We will have their assistance and that of Constellation throughout the program.
If you have additional questions please call Constellation at 1-844-467-4303, 24 hours a day, 7 days a week. For general information on natural gas deregulation in Ohio, you can visit the websites of the Ohio Consumers' Counsel website, or the Public Utilities Commission of Ohio website. Please do not contact our offices. We are pleased to have made this program possible but are not prepared to handle calls.
Dominion Energy Ohio (DEO) will continue to deliver your natural gas and maintain the pipeline system that brings it to your home or business. You will continue to call DEO 1-877-542-2630 for emergency repairs or gas leaks. For non-emergencies such as billing questions, service turn on or turn off, call 800-362-7557.
Most departments have their office hours and address (along with other contact information) posted in the staff directory.
There are several options to choose from. Most importantly, you will need to download, print, and fill out a Personnel Complaint Form (PDF). This can also be picked up at Internal Affairs during business hours or at the Information Desk in the Police Department located in the basement of City Hall.
This form asks for basic information about you (the complainant) and the details of the incident you wish to have investigated. Be sure to sign and date it at the bottom, then return the form to Internal Affairs. You will then be contacted by an Internal Affairs Officer who will arrange an interview. At that point, the process of investigation is started, but remember, nothing will begin on the case until the complaint form is received by our office.
We are located at:City Hall218 Cleveland Avenue SW3rd FloorCanton, OH 44702
Generally we are open from 8 am to 3 pm Monday through Friday. However, the commanding officer cannot always be present in the office. If no contact is made in our office during normal business hours, or you are submitting a complaint outside of normal business hours, you may obtain Complaint Form from the information desk located in the lobby of the Police Department.
Internal Affairs investigates the conduct of our officers or employees. The office will not contest what you (the complainant) were charged with criminally, or cited for in a traffic violation. All charges will be handled through a court of law.
Our office looks into the actions of our officers both on and off duty. Sworn officers are held to a higher standard and are expected to handle themselves in a manner conducive to that decree of conduct. If you believe that a Canton Officer did not act with proper conduct and professionalism, then you are encouraged to file an official complaint with the Canton Police Department Internal Affairs Office.
The Office of Internal Affairs is actually a bureau of the Canton Police Department under the direction of Chief Jack Angelo. The operations of this office are headed by the Commanding Officer, who is currently Lieutenant John Bosley.
The investigations of Internal Affairs may take up to ninety days to reach completion, however, most investigations are concluded much earlier than the ninety days. Depending on the nature and severity of the investigation, and the number of witnesses and officers to be interviewed, investigations rarely will extend beyond the ninety days. If the investigation does go beyond the permitted ninety days, the complainant will receive notice from the Internal Affairs Office explaining the delay in the investigation.
Once the Office of Internal Affairs has completed the investigation of the complaint and the completion is presented to the Chief of Police for his review, his office will send you a letter notifying you of the results. The letter will state that the complaint is:
If you have any questions concerning the results, you are encouraged to contact the Chief of Police.
Garbage is usually picked up on its normal scheduled, weather permitting, advanced changes in the schedule can be found at the Sanitation Department’s Holiday Schedule. Most changes to the normal schedule are also posted on the main page of the City’s website just prior to the event. For safety reasons pick-up will not take place when the weather is determined to be dangerous.
Used motor oil and antifreeze can be taken to the City of Canton Recycle Center. NEVER dump oil or antifreeze down storm drains!
Hazardous household waste may be taken to the City of Canton Recycle Center. NEVER dump them into a creek or storm drain.
Acceptable waste includes: flammable liquids, aerosols, pesticides, insecticides, herbicides, fungicides, oil base paint, corrosive liquids. Automotive fluids, pool chemicals, items that contain mercury or florescent bulbs.
Unacceptable waste includes: latex paint, explosives, smoke detectors, DEA regulated material and bio-medical waste.
Pick-up after your pet and dispose of their waste in the toilet or trash. Don't rinse or dispose of the pet waste into a storm drain.
There are a couple of options when disposing of leaves and/or grass clippings. First consider composting them. If this is not something that you are interested in doing, you can bag the leaves and/or grass clippings and place it at the curb on your normal trash day. The bags need to be manageable and properly bagged. NEVER dump them into a creek or storm drains to get rid of them!
Wheeled carts will be delivered by the manufacturer to each residence between September 14, 2020 and September 25, 2020.
Generally, the wheeled cart should be placed at your normal collection site on the street adjacent to/touching the curb or the end of pavement adjacent to/touching the yard. If this is not possible because you live on a main road, narrow road, etc., please ensure that the cart is placed in a safe and secure location in the approximate location where your waste is typically set out. For example, the tree lawn, sidewalk, drive apron, etc.
The wheeled cart is already included in your current Sanitation bill. There is no separate charge.
Yes. We do ask that residents first use the provided cart. Trash in excess of the provided cart may then be set out as was done typically prior to the wheeled cart implementation. Additionally, we still collect up to two (2) large items per week.
We do ask that all residents use the wheeled cart. This will help reduce workplace injuries and contain trash. If a resident is unable to use the cart due to extenuating circumstances, he or she may contact the Sanitation Department at 330-489-3020 to request an exemption.
Each cart comes with a full 10-year warranty for typical use. If a cart is lost or damaged for reasons outside of typical use, a $75.00 replacement fee will be charged.
Yes. Each wheeled cart has a serial number and is matched to the residence.
No. Please continue to use the provided blue carts for recycling.
To best serve the City of Canton, we ask that when there is a chance for snow and ice that you limit the parking of vehicles on the road. If you have access to a driveway please use it to park your vehicles during the snow and ice event. Parking on the street greatly limits the plow driver's ability to do a thorough job clearing and treating the pavement. It reduces the lane width creating a limited and often cramped lane for our plow driver to operate within. It also defeats our goal of treating the pavement from curb to curb.
Ordinance 357.04 prohibits parking on emergency snow routes.
The parking ban is instituted when four inches or more of snow is on the streets of Canton and the Street/Sewer Department is actively involved in the removal of this snow. Designated Emergency Snow Routes are marked as such by signage. When the Mayor or Service Director declares an emergency and invokes the parking ban, such notice shall be conveyed through local radio stations. Vehicles parked on designated Emergency Snow Routes during the ban will be towed at the owner's expense. The parking ban remains in effect until the Mayor or Service Director lifts it.
Feel free to call the Street Department for any unplowed street at 330-498-3030. Office staff will take your request and your street will be added to our list. Please keep in mind there are 900 lane miles in Canton, divided into 13 districts. That means most of our plow drivers are averaging over 70 lane miles driven per snow and ice event. They can't be on every road at the same time.
Repeated calls from citizens to the office will have no impact on when your street will be plowed. There is a "Procedure for Snow and Ice Events" in place that the drivers follow.
Ordinance 311.01 - 311.01 Placing Injurious Material or Obstruction in Street; Snow Removal prevents blowing or plowing of snow into a city street.
It's the practice of salting intersections and intermittent salting on flat straight-a-ways.
Take a look at the Snow and Ice Removal page to learn about the snow procedures.
View our Snow District Map page to learn about our main snow routes.
Used motor oil and antifreeze can be taken to the City of Canton Recycle Center. Never dump oil or antifreeze down storm drains!
Hazardous household waste may be taken to the City of Canton Recycle Center. Never dump them into a creek or storm drain.
Pick-up after your pet and dispose of their waste in the toilet or trash. Don't rinse or dispose of the pet waste into a storm drain.
There are a couple of options when disposing of leaves and/or grass clippings. First, consider composting them. If this is not something that you are interested in doing, you can bag the leaves and/or grass clippings and place them at the curb on your normal trash day. The bags need to be manageable and properly bagged. Never dump them into a creek or storm drains to get rid of them!
The Canton Water Department obtains 100% of its water from underground wells. Our wells extend hundreds of feet deep into sand and gravel aquifers that were created long ago by glacial activity. These natural aquifers provide Canton with an average of 24 million gallons of water per day. We have three separate well fields that supply water to our three water treatment plants.
Should the need ever arise, we have several protective backup systems built into our utility that enable us to ensure a dependable flow of drinking water to our consumers. As previously mentioned, Canton has three separate water treatment plants and well fields. If one plant is taken off-line, the other two plants can make up the difference in water production.
The City also has 27 million gallons of drinking water stored in enclosed reservoirs. This quantity represents about one day's supply of water and is kept in reserve as a precautionary measure. Another backup system is the new 2,100 horsepower Caterpillar Diesel generator. This powerful generator can provide enough electrical power to operate our Sugarcreek Plant in the event of a widespread power outage.
We also have two interconnections with the North Canton Water System which are normally kept in a closed position. In an emergency, however, these valves could be opened and potable water supplied to our system or vice versa depending on the need. All of the redundant and overlapping "backup" systems described above ensure that the Canton Water Department can provide a dependable supply of drinking water to all of our consumers.
Contaminants that may be present in source water include:
Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly persons, and infants can be particularly at risk from infection. These people should seek advice about drinking water from their health care providers. United States Environmental Protection Agency (EPA)/Center for Disease Control (CDC) guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline, which can be reached by calling 800-426-4791.
The EPA requires regular sampling of the City's water supply to ensure drinking water safety. Each year the Water Department conducts over 20,000 tests for more than 100 different substances. The good news is none of the contaminants that we detected exceed EPA established maximum contaminant levels or resulted in a violation of drinking water standards.
Only a very small percentage of the contaminants tested for exist in our water at detectable levels. The Ohio EPA requires us to monitor for some contaminants less than once per year because the concentrations of these contaminants do not change frequently. Some of the data, though accurate, are more than one year old.
Water hardness is an aesthetic quality of water, and is caused mostly by the minerals calcium and magnesium, but is classified or measured based on the level of concentration of calcium carbonate. How hardness is classified is based on the following scale:
The water that the Canton Water Department delivers to its customers is considered to be "very hard water" but it varies slightly from our three water treatment plants. The following is a comparison of the three plants average hardness:
Water is often called the universal solvent. Water picks up minerals as it travels many miles over rocks and through soil as it makes its way to water treatment facilities. Those minerals, mostly calcium and magnesium, are dissolved and held in solution even after going through the treatment process.
The minerals in hard water can cause spots to form on dishes and a scale to form on showerheads, faucets and kitchen appliances like coffee makers. Boiling hard water causes the dissolved calcium to form a whitish or grayish or oily-looking scum on top of the boiling water. Freezing hard water will also cause the calcium to form white particles that appear when the ice melts in a glass.
Call the Canton Water Department Laboratory at 330-489-3035 or call the after-hours the dispatcher at 330-489-3315. We will ask you questions regarding the problem and take the steps required to resolve it. If you have any further questions, visit the Ohio Environmental Protection Agency (EPA) website.
If you have a private well and need more testing than the Canton Water Department Laboratory can provide, Heidelberg College can provide further testing at an economical cost.
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