What do I do if I received both an opt-in letter and an opt-out letter?

If you received a letter telling you to proactively join the program (an opt-in letter) and then a letter stating that you will be automatically included in the program (an opt-out letter), you should ignore the opt-in letter and follow the instructions in the opt-out letter. The opt-in letter was likely sent to you in error. If you received both letters and wish to remain in the program you do not need to take any action.

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1. What do I do if I received both an opt-in letter and an opt-out letter?
2. What does “opt out” mean?
3. What happens if I do not send in the opt-out form?
4. Will I get two bills?
5. Will I still receive a delivery charge from my local utility - Ohio Power?
6. Can I stay on budget billing or have my payment automatically deducted from my checking account as I do now?
7. Can I exit this program without penalty?
8. What if I move?
9. How will I sign up for the program?
10. Can I opt out over the phone?