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1. What do I do if I received both an opt-in letter and an opt-out letter?

If you received a letter telling you to proactively join the program (an opt-in letter) and then a letter stating that you will be automatically included in the program (an opt-out letter), you should ignore the opt-in letter and follow the instructions in the opt-out letter. The opt-in letter was likely sent to you in error. If you received both letters and wish to remain in the program you do not need to take any action.

2. What does “opt out” mean?

“Opt-out” means that you can decide not to participate in the City’s electric Governmental Aggregation Program. By returning the opt-out form, which was included in the mailing, you will not be enrolled in the City’s program and you will not receive the program rate.

3. What happens if I do not send in the opt-out form?

If you do not return the opt-out form postmarked by the required date, you will be included in the City’s Governmental Aggregation Program with the fixed rate offer.

4. Will I get two bills?

No. You will continue to receive one bill from AEP Ohio that shows their distribution charges and the supply charge of AEP Energy.

5. Will I still receive a delivery charge from my local utility - Ohio Power?

Yes. Even though you have chosen a new supplier of electricity, Ohio Power continues to deliver the electricity to our homes and businesses. Distribution charges and a flat monthly customer charge apply whether you choose a supplier on your own or remain supplied by Ohio Power.

6. Can I stay on budget billing or have my payment automatically deducted from my checking account as I do now?

Yes, AEP will continue to offer those programs. If you are currently on budget billing AEP will continue to budget bill your distribution charges, but you will need to contact the supplier, AEP Energy, to request budget billing for your generation and transmission charges. Otherwise, these charges will be passed through based on your actual monthly usage. You can call AEP Energy at 877-726-0214 to request budget billing.

7. Can I exit this program without penalty?

You will be given an initial 21-day period to opt-out free of charge and then another 7-day period as soon as AEP Energy enrolls you as their customer. We are pleased to report that we have been able to eliminate the early termination fees for the program. You may leave the program at any time without penalty.

8. What if I move?

There is no penalty from AEP Energy for terminating your agreement if you move.  If you move within the City and want to remain in the program, you’ll need to call AEP Energy at 877-726-0214 to re-enroll.

9. How will I sign up for the program?

There is no signup required. Residents, however, will have 21 days to opt-out of the program if they decide not to participate. An opt-out mailer will arrive from AEP Energy explaining the rates, terms and conditions and means for opting-out. If you would like to remain in the program, simply do nothing and you will be enrolled.

10. Can I opt out over the phone?

Yes. You can opt-out over the phone but you must do so before the opt-out deadline, listed in your letter, or you will be automatically included in the program.