Can I exit this program without penalty?

You will be given an initial 21-day period to opt-out free of charge and then another 7-day period as soon as AEP Energy enrolls you as their customer. We are pleased to report that we have been able to eliminate the early termination fees for the program. You may leave the program at any time without penalty.

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1. What do I do if I received both an opt-in letter and an opt-out letter?
2. What does “opt out” mean?
3. What happens if I do not send in the opt-out form?
4. Will I get two bills?
5. Will I still receive a delivery charge from my local utility - Ohio Power?
6. Can I stay on budget billing or have my payment automatically deducted from my checking account as I do now?
7. Can I exit this program without penalty?
8. What if I move?
9. How will I sign up for the program?
10. Can I opt out over the phone?