How will I sign up for the program?

There is no signup required. Residents, however, will have 21 days to opt-out of the program if they decide not to participate. An opt-out mailer will arrive from Energy Harbor explaining the rates, terms and conditions and means for opting-out. If you would like to remain in the program, simply do nothing and you will be enrolled. 

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1. What do I do if I received both an opt-in letter and an opt-out letter?
2. What does “opt out” mean?
3. What happens if I do not send in the opt-out form?
4. Will I get two bills?
5. Will I still receive a delivery charge from my local utility - Ohio Power?
6. Can I stay on budget billing or have my payment automatically deducted from my checking account as I do now?
7. Can I exit this program without penalty?
8. What if I move?
9. How will I sign up for the program?
10. Can I opt out over the phone?